Adaptive Energy Register for Life Support

Step 1: Let us know

Contact us as soon as possible to tell us that someone in your household uses life support equipment.

Step 2: Provide medical confirmation

You'll need to provide medical certification confirming that life support equipment is required. This must be completed by a registered medical practitioner. This step is required to verify eligibility and activate full protections.

Step 3: We verify your registration

Once we receive your documentation, we'll review and verify your details, flag your account as a life support account, and confirm your registration with you. This is typically completed within 2 business days.

Step 4: We notify your electricity distributor

We'll inform your local electricity distributor so they can prioritise your property during outages and provide additional support where possible.

Step 5: Protections are applied

Once registered, your account will receive important protections, including:

• Protection from disconnection (except in emergencies)
• Priority support during outages
• Ongoing monitoring of your account

To make sure your protections continue:

• Let us know if your circumstances change
• Provide updated medical documentation if requested
• Keep your contact details current

We regularly review life support accounts to ensure your protections remain active.

• Registration is free of charge
• You must register to receive full protections
• Your information is kept secure and confidential