Adaptive Energy Financial Assistance

If you're experiencing financial difficulty, please contact us as soon as possible. The earlier you reach out, the more options we can offer. We can help you with:

• Flexible payment plans based on your situation
• Payment extensions
• Advice on reducing your energy usage
• Access to our hardship support program

We can work with you to set up a payment plan that suits your budget. This may include:

• Smaller, more frequent payments
• Spreading overdue amounts over time
• Aligning payments with your income schedule

If your circumstances change, we can adjust your plan.

If you're experiencing ongoing financial difficulty, you may be eligible for our hardship program. Our hardship support includes:

• Personalised payment arrangements
• Temporary payment relief
• Protection from disconnection while you're actively participating
• Ongoing support tailored to your needs

You may be eligible for rebates or financial assistance depending on your location and circumstances.

New South Wales (NSW)

• Low Income Household Rebate
• Family Energy Rebate
• Medical Energy Rebate
• Life Support Rebate
• Energy Accounts Payment Assistance (EAPA)

Queensland (QLD)

• Electricity Rebate
• Cost of Living Rebate
• Home Energy Emergency Assistance Scheme (HEEAS)

Check your eligibility through your state government website, or contact us and we can guide you.

If you're facing a short-term financial crisis, you may be able to access emergency support, such as Energy Accounts Payment Assistance (EAPA) and the Home Energy Emergency Assistance Scheme (HEEAS). We can help you understand your options and guide you through the process.

You can also access free, independent support from community organisations and government services.

Financial counselling

Free and confidential help is available to manage debt and budgeting through the National Debt Helpline — 1800 007 007.

Energy ombudsman

If you need independent help resolving an issue, you can contact your state's Energy & Water Ombudsman (see the directory below).

Simple steps can help reduce your bill:

• Switch off appliances at the wall when not in use
• Use energy-efficient lighting and appliances
• Adjust heating and cooling settings
• Run major appliances during off-peak times (if applicable)